As we do every year, we wanted to take the time to look back and reflect on the prior year. We saw many positive changes in 2018.
“As a patient in 2018, we hope you noticed our effort in making it easier to begin the physical therapy process. From communicating with us via our website chat feature, email or by phone, it was our desire to be available to you 24/7. In addition, we introduced further communication channels like being able to email home exercise programs, relevant articles in relation to your diagnosis, and keeping an open line of communication with your physical therapist. We hope you appreciated our ability to send appointment reminders and allowing for the ability to complete all new patient paperwork prior to your first visit. We remain focused on supporting our communities through charitable gifts and our participation in philanthropic endeavors. We remain focused on always improving our customer service experience. I always welcome your opinion on what we can do to improve your patient experience. Please feel free to email me at – jwalter@tidewaterpt.com. If you enjoyed your experience with us as a patient, please spread the word by leaving an online review on Google or our Facebook page. Here’s to reflecting on our accomplishments, learning from our oversights, and moving forward in 2019, ” said Jennifer Walter, COO/CFO.
We’ve accomplished a lot this year and made many new changes. These include:
- Celebrating our 34th year in business as the most widely recognized, highly accredited physical therapy firm, with 16 locations across Delmarva.
- Launching our new website tidewaterpt.com
- Launching a new EMR technology to make it easier for patients to schedule their appointments, receive reminders, fill out paperwork, review our services, and take care of insurance and payment matters.
- Welcoming Gregg Inocencio, PT, DPT, CSCS , as our new Clinical Director and Senior Physical Therapist at our Seaford, Delaware location.
- Welcoming Brian Prettyman PT, DPT, as our new Clinical Director and Senior Physical Therapist at our Chester, Maryland clinic.
- Welcoming Phillip Tyre, PT, DPT, ATC as our new Clinical Director and Senior Physical Therapist at our Milton, Delaware clinic.
- Welcoming Rodney Schlegel, PT, DSc (Hon), ECSto our sister company, Tidewater Electromyography.
- Welcomed Physical Therapist Assistant, Kirk John Bogle, to our Salisbury & Ocean Pines clinic.
- Reaching over 1,650 likes on our Facebook page, which continues to be a great source of information and updates for our followers.
- Sponsoring and participated in multiple wellness events throughout Delmarva including: Tri-Tilghman, Mid-Shore Pancreatic Cancer’s “PanCan Twilight 5K,” Lower Shore YMCA’s “Meets Mud 5K,” Pocomoke Triathlon and the University of MD Shore Regional Health Golf Tournament.
- Participating in our first community parade which was the Centreville Christmas parade. Our crew created a “gift of good health,” themed float and was voted most original in the parade!
- Continuing our community partnership with the YMCA of the Chesapeake by offering, “Lunch and Learns,” at its various branches, twice a year.
- Partnering with Power House Gym in Salisbury, Seaford and Ocean City, offering, “Doc’s In,” sessions to allow its members to seek physical therapy guidance by speaking with our professionals onsite.
- Offering Graston Technique therapy at our Seaford and Milton, Delaware locationis.
- Offering Dry Needling therapy at our Seaford, Delaware clinic.
- Offering Vestibular therapy at our Lewes, Delware clinic.
- Offering Electromyography & Nerve Conduction Testing at our Salisbury and Ocean Pines clinics, which are in addition to our previous offerings at Dover, Easton, Lewes, Milton, and Seaford.
In 2018 we were honered and thankful to be able to continue to support our communites where we live in work. This year we participated in and contributed to over 80 Delmarva based charities and organizations. See below for a full list:
- AARP Health Fair
- Al Dupont Children’s Hospital Fundraiser
- ALS Association
- American Cancer Society Relay for Life Worcester County
- Atlantic General Hospital Foundation
- Bay Country Chorus
- Bay Health “Move on Over,” 5K
- Brooklets Place
- Cape Henlopen Field Baseball Booster Sponsorship
- Cape Henlopen Senior Center
- Carver’s Crew 5K Color Fun Run
- Centreville Christmas Parade
- CHEER Frontier Festival
- CHEER Senior Center
- Colonel Richardson High School
- Compass Regional Hospice Festival of the Trees
- DE-Feet Breast Cancer 5K Run/Walk
- Delaware Breast Cancer Coalition Gala
- Delaware Resorts Fall home Expo
- Delmarva Discovery Museum Gold Tournament Hole Sponsor
- Dirt Dash
- Don Marvel Memorial Fund
- Dorchester County Christmas Parade
- Dorchester Toy Drive
- Downtown Pocomoke Spring Fest
- Footloose for Cindy 5K Cancer Support Community Delaware
- Fruitland Falcons Youth Sports
- Georgetown Middle School Career Fair
- HALO Ministries
- Haven Ministries
- Harrington Parks and Rec
- Heart of Good Health Fair
- Home Run Baker Little League
- Horseshoe Crab and Shorebird Festival
- Indian River High School
- Joseph Patrick Fabber Memorial Foundation
- Lake Forest High School Athletic Boosters
- Lights of Light Delaware Breast Cancer
- Live Well Health Fest
- Man Meets Mud Event
- Maple Elementary School Band Boosters
- Mid Shore Community Foundation
- Mid Shore Pancreatic Cancer Foundation
- Milton Dire Department
- Milton Little League
- Nanticoke River Fest
- Nanticoke Senior Center 2ndAnnual Golf Tournament
- Nicholas Bramble Ironman Foundation
- Ocean City Home and Condo Show
- Ocean Pines Chamber of. Commerce Business Expo
- Peninsula Regional Medical Center HealthFest
- Pickering Creek Audubon Center
- Pleasant Day Adult Daycare Festival of Wreaths
- Pocomoke Triathlon
- Pocomoke Triathlon Sponsorship
- Pocomoke Women’s Club
- Preston Volunteer Fire Department
- Queen Anne 4-H Park
- Queen Anne Area Agency on Aging
- Queen Anne’s County Chamber Golf Tournament
- Queen Anne’s County High School
- Rosa Health Clinic
- Sea which festival
- Senior Expo Chesapeake College
- Solstice Stomp 5k (KI Running Group)
- Sons of Italy Ocean City Lodge
- Michaels Community Center
- Michaels Little League
- Michaels YMCA
- Talbot Chamber Cup Golf Tournament
- Talbot Chamber Young Professionals Paddle Jam
- Talbot County Connections Senior Summit
- Talbot County Fair
- Talbot County Public Schools Education Foundation Fundraiser
- Talbot Figure Skating team
- Thrive Senior Event
- Tour, Toast, Toast sponsorship for Pickering Creek Audubon Center
- Tri-Tilghman Triathlon hosted by Phillips Warf environmental center
- University of MD Shore Regional Health Golf Tournament
- Worcester Cares Community Access to Resources Expo
We have been serving the beautiful shores of Delmarva for 34 wonderful years. Collectively, we have a tremendous amount of experience in the field of physical therapy, and an extremely high level of tenure in our company. This past year we celebrated 605 years of service and collective experience in the physical therapy industry!
Our employees are highly committed to supporting the field of physical therapy. This past year, a number of our physical therapists and management members supported the industry by participating in the following leadership and educational roles:
- Advisory Board – Wor-Wic Community College – Physical Therapist Assistant Program
- Advisory Board – Chesapeake Area Consortium for Higher Education– Physical Therapist Assistant Program
- Adjunct Professors – University of Maryland Eastern Shore– Doctor of Physical Therapy
- American Physical Therapy Association(ATPA) Certified Clinical Instructors
- Health Services Advisor – Sussex Technical High School
- Health Care Partner – Delmarva Regional Health Care Mutual Aid Group
In 2018 we were lucky enough to add new crew members. Education and technology in the field Physical Therapy is ever-changing, so it is a positive experience when we hire a new employee. This is because we get another view on physical therapy treatment and patient care, that we may not have seen before. Our Seaford, Salisbury, Milton and Chester clinics have seen big changes with their leadership. We look forward to experiencing what our new crew members have to offer to their respective clinics and our company as a whole.
As well, this year we’ve added some new specialties! Dry Needling which we now offer in Seaford, is a skilled intervention that uses a thin filiform needle to penetrate the skin and stimulate underlying myofascial trigger points, muscular and connective tissues for the management of neuromusculoskeletal pain and movement impairments. Graston Technique® therapy or instrument assisted soft-tissue mobilization (IASTM), which we now offer in Seaford and Milton, uses a series of stainless-steel tools to gently massage the skin, treating scar tissue and fascial restrictions. This allows for faster rehabilitation and greater success in restoring range of motion, eliminating pain, and restoring normal function. Functional Movement Screening (FMS), which we now offer in Cambridge is a screening tool to identify pain and compensatory movement patterns that are indicative of increased injury risk and inefficient movement that causes reduced performance.
Lastly, in the last two years we have created key community partnerships that have proven to be a great benefit to our patients and community as a whole, pertaining to health and wellness. In 2019, we aim to continue to build upon those relationships formed and fostered, to yield the most benefit for our community. As well we hope to build new community relationships that may be of benefit to our patients, staff, and health and wellness communities across Delmarva. We strive to continue to support the communities where we live and work in an amplitude of different ways.
Here’s to 2019!